American Computer Services Computer Service Online Remote Support
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American Computer Services - Providing Computer Services for Successful Small Businesses.
Your Southern California's #1 Small Business IT Partner 

Manage Your Business Not Your Network. 

Your Information Technology Department.

Online Remote Support

Are you always waiting for your IT guy to show up?
Do you get the usual, "I'm stuck in traffic I'll be right there" or "I'm stuck on another job I'll be there soon" At ACS we provide a smarter and more efficient form of support. We try to eliminate where possible the time consuming and costly Engineer onsite call outs. With the advent of technologies such as web based online remote support, it is possible to provide a cost effective and efficient online IT support service.
Online Remote support lets the engineer "see" the issues firsthand, rather than being dependent on a verbal end user description. online remote support eliminates the need for tricky VPN setups or complex Firewall configurations, its simple, its all online based. Online remote support is ideally suited to situations where the support issue is of extreme urgency. Our highly technical staff can be "virtually" assisting you within minutes. Support queries can be submitted electronically using our class leading one button support technology on our website or via invitational email.

First you must contact us by telephone: 949-586-0888 Press Option 1 then 1 again.

You will then be directed to the appropriate web link or via invitational email.
Your engineer will diagnose the problem for free and provide you with an estimated cost.

Service and training is provided on a per incident basis if not covered by service or support contract. This includes rack mount systems, embedded systems, Servers, desktops, laptops and mobile business or residential computer systems running on a high speed internet connection. Dialup and GSM/GPRS connected systems will be supported at an hourly fee rate of $69 /hour billed in 1 hour increments with a $69 minimum charge.
Per Incident fee - $69

Per Incident Pre-Paid Multi-Pack Rates
2 Incidents - $120.00
3 Incidents - $180.00 or Virus Removal Minimum
5 Incidents - $300.00

*An "Incident" is defined as a service or training event starting from initial call until closure or resolution of the problem or issue. One incident may involve multiple sessions. A single support issue is a support request that cannot be broken down into un-related problems. If a support request consists of un-related problems, each shall be considered a separate incident. i.e. An incident for troubleshooting an existing CNC milling device driver in AutoCAD may not include support for installing a new wire or plunge EDM or plasma cutter device driver under the same incident. Support will be on a best effort basis and resolutions are not guaranteed.

Microsoft Small Business Specialist
HP Reseller
Computer Services

Our Emergency Support is available for all Small Businesses.

24 hours 7 days a week (24/7)
We offer 1 hour, 2 hours, 3 hours or 4 hours response time guaranteed.
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